Privacy Policy
How JoanProp collects, uses, and protects your personal information
Table of Contents
JoanProp is committed to protecting your privacy. This Policy explains how we handle your personal data when you use our property platform at joanprop.com. By using our platform, you agree to the terms of this Privacy Policy.
1. Who We Are
JoanProp ("we", "us", "our") operates a property listing and search platform based in Malaysia, specialising in Johor Bahru and Penang properties. We act as the data controller for personal information collected through our website and services.
Registered business address: Johor Bahru, Johor, Malaysia
Contact email: privacy@joanprop.com
2. Information We Collect
Information You Provide Directly
- Account registration: Name, email address, phone number, role (buyer/seller/agent/investor)
- Property enquiries: Name, email, phone, message, preferred viewing time
- Profile updates: Agency name, REN/CEA licence number, profile photo
- Listings (agents/sellers): Property details, photos, pricing, location
Information Collected Automatically
- Usage data: Pages visited, search terms, properties viewed, time spent on site
- Device data: IP address, browser type and version, operating system
- Cookies: Session identifiers, preferences, analytics data (see Section 5)
3. How We Use Your Information
We use your personal information for the following purposes:
- Creating and managing your JoanProp account
- Connecting buyers and tenants with property agents
- Sending property enquiries to the relevant agents
- Sending you property alerts, price drop notifications, and updates you have opted into
- Improving our platform through analytics and user feedback
- Preventing fraud and ensuring the security of our platform
- Complying with applicable Malaysian laws and regulations
- Responding to your support requests and enquiries
We will only process your data where we have a lawful basis — typically your consent, the performance of a contract, or our legitimate interests in operating a secure and effective platform.
4. Sharing of Information
We do not sell your personal data to third parties. We may share your information in the following limited circumstances:
- With agents/sellers: When you submit a property enquiry, your contact details and message are shared with the relevant agent or seller to facilitate a response.
- Service providers: We engage trusted third-party providers for hosting (Hostinger), email delivery, and analytics. These providers are contractually bound to protect your data.
- Legal obligations: We may disclose your data if required by Malaysian law, court order, or government authority.
- Business transfer: If JoanProp is acquired or merged, your data may be transferred as part of that transaction. We will notify you in advance.
5. Cookies & Tracking
JoanProp uses cookies and similar technologies to improve your experience. For detailed information and to manage your preferences, please visit our Cookie Settings page.
In summary, we use:
- Essential cookies: Required for login sessions and core site functionality
- Analytics cookies: To understand how visitors use our platform (anonymised)
- Preference cookies: To remember your search filters and display settings
You may disable non-essential cookies at any time via your browser settings or our Cookie Settings page. Note that disabling essential cookies may affect site functionality.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specifically:
- Account data: Retained while your account is active and for 2 years after deletion
- Enquiry records: Retained for 3 years for dispute resolution purposes
- Analytics data: Retained in anonymised form for up to 5 years
- Server logs: Retained for up to 90 days for security purposes
You may request deletion of your account and associated data at any time by contacting us at privacy@joanprop.com.
7. Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal of consent: Withdraw consent for marketing communications at any time
- Complaint: Lodge a complaint with the relevant Malaysian data protection authority
To exercise any of these rights, please contact us at privacy@joanprop.com. We will respond within 14 business days.
8. Data Security
We implement industry-standard security measures to protect your personal information, including:
- HTTPS/TLS encryption for all data in transit
- Bcrypt hashing for all stored passwords
- JWT-based authentication with expiring tokens
- Rate limiting on login and registration endpoints
- Regular security reviews of our codebase and hosting environment
While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your JoanProp account.
9. Children's Privacy
JoanProp is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete the information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify registered users of material changes via email or a prominent notice on the website at least 14 days before the changes take effect. Your continued use of JoanProp after that date constitutes acceptance of the updated Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Email: privacy@joanprop.com
- General enquiries: hello@joanprop.com
- Website: joanprop.com